How do I post my gown? +
Pack your gown, veil and skirt together in one box, then click I'm ready to post in your confirmation email. Within 1 business day we email you a prepaid Australia Post QR code. Take your parcel to any Post Office and show the QR code at the counter; they print and attach the label. No printer needed. The QR code is valid for 4 days, so only click when you can post within that time. If it expires, just click the button again and we'll send a new one.
Is shipping free? +
Postage to us is included up to $25 for Queensland and Northern NSW addresses. If it costs more, we'll ask you for the difference after your gown arrives. Standard tracked return delivery after cleaning is included.
Is my gown protected in the post? +
Yes. Your gown is covered for $2,500 on the way to us and $2,500 on the way home. Cover applies if your gown is lost during shipping, subject to carrier terms.
How do I count the layers? +
Gently lift the hem and count each separate layer of fabric in the skirt, from the outside in, including the lining. For example, a satin skirt with a lining is 2 layers. Lace over tulle with a lining, or with a skirt, is 3 layers.
What if I chose the wrong number of layers? +
That's fine. We count the layers when your gown arrives. If it has 3 or more layers and you chose 1–2, we'll email you and ask for the $100 difference before we start cleaning. If it has 1–2 layers and you chose 3 or more, we'll refund the $100 difference to your card.
Can I send my veil and skirt too? +
Yes. Your gown, veil and skirt are all included in the price. Please pack them together in the same box. Jewellery, handbags and bouquets are not included, so please keep those at home.
Will I get an invoice? +
Yes. As soon as you pay, we email you a tax invoice together with your order confirmation. If there's a later adjustment, such as a layer difference or extra postage, you'll receive a separate invoice or refund confirmation for it.
Do you send me a box to post my gown in? +
No. Please pack your gown securely in your own sturdy packaging. The wedding gown box is used after cleaning to pack your gown for its trip home.
Box size: please use a box no larger than 40 × 30 × 15 cm and keep the packed parcel under 5 kg. An Australia Post Parcel Box Extra Large (44 × 27.7 × 16.8 cm) is also fine. Australia Post charges by size as well as weight (a larger box is charged as if it were heavier), so this keeps your postage within the $25 we cover. Fold the gown gently and fill any gaps with tissue so it doesn't move around.
What if you find damage or something unusual? +
We photograph your gown on arrival and note any stains, existing damage or delicate embellishment. If your gown needs special handling, we'll contact you before going ahead where appropriate.
What if I change my mind? +
Before you post your gown: as long as your Australia Post QR code hasn't been used, just let us know and we'll refund your order in full, free of charge.
After you've posted your gown: we'll still refund your order in full. Postage to send the uncleaned gown back to you is payable by you. Our $2,500 transit protection only covers the return of a cleaned gown, so if you'd like cover for this return trip, you can choose to add it at your own cost.
I live on the Gold Coast. Can I drop it off instead? +
Yes. See our in-store wedding dress service or call 07 5539 9963.
