Gold Coast Dry Cleaning Specialists (GCDC) has been the dry clean processor for both stores and is coordinating the safe return of all customer garments. Please do not attend the Neweys stores — they are closed. We will SMS you directly once your items are ready for collection.
Last updated: 4 May 2026, 1:00 PM AEST
So we can match your items to your contact info, please fill in the short form. We'll send you an SMS when your garments are ready for collection (Bundall or Hope Island).
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This page will continue to be updated as each milestone is reached.
Five steps from store closure to your items in your hands.
A full physical stocktake of all customer garments held at our GCDC facility has been completed. Each item is inventoried in our system across three categories: not yet cleaned, partially cleaned, currently in cleaning.
2025–2026 garments have been retrieved from the Runaway Bay store and transferred to GCDC. Retrieval from Nind Street Southport is pending landlord consent. We will commence retrieval as soon as access is granted, and a full inventory record will be maintained.
All retrieved customer garments are being consolidated at GCDC. Each item is sorted, recorded and shelved in an orderly system — like a library cataloguing books — so every garment can be located, matched to its docket, and prepared for collection. Any outstanding cleaning is completed at the original price.
Because of the volume involved, this requires time. Releasing items before this process is complete would risk misallocation, which we are determined to avoid.
Once your order is ready, we will SMS the phone number on your original Neweys docket. If your number has changed, please use the customer enquiry form above to update your record.
Collect at whichever GCDC location is more convenient. Bring your original Neweys docket — or your mobile number if the docket is lost. Any unpaid balance from your original order is payable on collection. Pricing is unchanged — no handling or consolidation fee.
Please read this section carefully. It explains what GCDC can and cannot do as the dry clean processor for the closed Neweys stores.
Completed garments remain inside the Nind Street store and cannot be retrieved until landlord consent is granted. Once access is obtained, every item will be inventoried and logged.
GCDC first became aware of the store closures on 23 April 2026. Any garments removed, misplaced or damaged at the Neweys stores before our involvement may not be within GCDC's control. We commit to retrieving and returning everything that is accessible to us from that date onward.
Entry to the Nind Street Southport premises requires consent from the landlord. GCDC has no independent right of entry. Retrieval cannot commence until consent is granted, so we cannot guarantee a specific date.
All customer collections take place at GCDC Bundall HQ or Hope Island once items are consolidated. We are unable to place staff at Nind Street Southport or Runaway Bay to hand items to customers there.
GCDC can retrieve, complete and return your garments — these are the services GCDC has performed as the dry clean processor for Neweys. Refunds of payments previously made to Neweys, store-credit balances, and chargeback enquiries arise from the customer's separate relationship with Neweys, sit outside the GCDC–customer relationship, and must be directed to the appointed representatives.
You may collect from either location regardless of which Neweys store you originally lodged your garments at.
Shop 10, 21 Ashmore Road
Bundall QLD 4217
11a/340 Hope Island Road
Hope Island QLD 4212
Your original Neweys docket (or the docket number). If lost, bring the mobile number you provided when lodging the items. Photo ID may be requested if there is uncertainty about identity.
If your order included an unpaid amount (pay-on-pickup), that balance is payable on collection. Same price as quoted at Neweys — no surcharge, no handling fee.
If your collection is urgent (weekend events etc.), please contact us and we'll do our best to prioritise your order where possible.
If you have already received an SMS from us about your order, please wait for the follow-up message confirming your items are ready before attending a collection location.