Yes. Our team will call you ahead of your pickup window to confirm you're home. Once you confirm, the driver heads out and SMSes you when they're 30–60 min away.

No need. Each booking gets a printed pickup docket that the driver attaches to your bag at collection. The docket carries your booking ID and our QR code.

We reschedule at no extra cost. Your $12.82 deposit applies to the new pickup. Just call us or reply to your confirmation email.

Most items return in 2–4 business days. Curtains, wedding dresses and specialty items take longer; we'll let you know at booking. You'll get an SMS when items are ready. Our driver auto-dispatches same-day or next business day — no need to pick a slot.

Click the Track your pickup link in your booking confirmation email — it opens this page with live status. We remember your device for 30 days so you don't need a code each visit.

Yes. Our own drivers and store staff handle every pickup and delivery. We don't use third-party couriers.

No. All cleaning is done in-house at our Bundall facility on the Gold Coast.

Gold Coast wide — Surfers Paradise, Helensvale, Robina, Broadbeach, Southport, Mermaid Beach, Burleigh Heads, Coolangatta, Pacific Pines, Hope Island, Ashmore, and surrounds. Enter your postcode at booking to confirm coverage.

Leave a note in Special instructions at booking, or tell the driver. If anything's unclear once we sort it, we'll call you to confirm before processing.

After we sort and price your items at our Bundall facility, we call you to confirm the total and take payment by phone via SmartPay. The $12.82 pickup fee is separate.

Use the cancellation link in your booking confirmation email. Cancellations 24 hours or more before pickup are fully refunded; within 24 hours, the cancellation is accepted but the $12.82 fee is not refunded.